Delivery and returns

Turnaround

Every item is made to order. Please allow 5 to 10 working days from the day your design is approved. That covers ordering garments in, digitising and test-stitching your design, any changes you ask for, and the embroidery itself. If you have a deadline, tell us when you order and we will say straight away whether we can meet it.

Delivery

UK delivery is free on orders over £100. Smaller orders are posted at cost using a tracked service, and the charge is shown at checkout. We will email you when your order is on its way.

Collection

Collection in Northampton is free, by arrangement. Choose collection at checkout and we will message you when your order is ready and agree a time.

Returns

Because every item is embroidered to your specification, custom orders cannot be returned or exchanged unless they are faulty. You can cancel an order at any point before production starts for a full refund; digitising already carried out is not refundable once the file has been produced and sent to you.

If anything is wrong with your order when it arrives, contact us within 14 days with a photo and we will put it right, by re-making the item or refunding it. Your statutory rights are not affected.

Your own garments

Items you supply must be replaceable. Embroidery almost always goes smoothly, but it cannot be unpicked if it does not, and we cannot replace a sentimental item. For those we embroider the design on a separate panel and attach it.