Terms and conditions

These terms apply to every order placed with Sewing Stash Embroidery ("we", "us"), Northampton, United Kingdom. By placing an order you agree to them.

1. Orders and approval

All items are made to order. Before production we email you a stitch-out or proof of your design for approval. Production starts once you approve it. Please check spellings, colours and placement carefully; we stitch what you approve.

2. Artwork and digitising

You confirm that you own, or have permission to use, any logo, image or text you send us. We will not reproduce copyrighted or trademarked material without evidence of permission. Digitising is charged once per design size; the resulting stitch file remains our property but is kept on file for your future orders at no further charge.

3. Prices and payment

Prices are in pounds sterling and include VAT where applicable. Garment prices include the stitching of an approved design; digitising is a separate one-off charge where stated. Payment is taken in full when you order.

4. Turnaround and delivery

Our standard turnaround is 5 to 10 working days from approval. Delivery charges and options are shown at checkout. Risk in the goods passes to you on delivery or collection.

5. Changes and cancellation

You may change or cancel an order free of charge at any time before production starts. Changes after production has started may mean paying again for items already embroidered.

6. Returns and faults

Personalised and made to order items cannot be returned unless faulty. If an item is faulty or does not match the approved design, tell us within 14 days of receipt and we will re-make or refund it. This does not affect your statutory rights.

7. Customer supplied items

Items you supply are embroidered at your risk and must be replaceable. We take every care, but we cannot be liable for damage to supplied items beyond the cost of a reasonable replacement, and we do not accept sentimental or irreplaceable items for direct embroidery.

8. Colour and appearance

Thread colours are matched to your artwork as closely as the available thread range allows. Garment colours may vary slightly between batches and from how they appear on screen.

9. Liability

Nothing in these terms limits liability for death or personal injury caused by negligence, or for anything else that cannot be excluded by law. Otherwise our liability for any order is limited to the price paid for that order.

10. Contact

Sewing Stash Embroidery, Northampton. Phone 07912 602186. Email sewingstash@hotmail.com.