Frequently asked questions

Pick the garment, colour and size, upload your logo on the product page and tell us where you want it. If this is your first order, add the right digitising option (small for chest, caps and beanies; large for full chest and back). We email you a stitch-out to approve before anything is sewn.

Yes. You are welcome to supply your own uniforms and other items, as long as they are replaceable. Embroidery usually goes smoothly, but when something does go wrong it rarely can be unpicked and the item can be ruined. For sentimental items we embroider the design separately and attach it, so the original is never at risk.

Small digitising covers designs up to 130 x 130 mm and suits a left chest, cap or beanie (caps take about 60 mm high by 130 mm wide). Large digitising covers up to 360 mm wide by 200 mm high for a full chest or back. Stitch files can only be scaled by around 10% without spoiling the stitch quality, so a logo you want in both sizes needs digitising twice.

No. Digitising is a one-off payment for first-time customers. Your stitch file is kept on file, so repeat orders in the same size are not charged for digitising again.

Allow 5 to 10 working days as standard. That covers ordering the garments in, digitising and test-stitching your design, making any changes you ask for, and the embroidery itself. If you have a deadline, tell us when you order and we will say straight away whether it is realistic.

Yes. Thread colours are matched to your artwork as closely as possible unless you tell us otherwise. Use the notes box on the product page to ask for changes, and you can amend colours up to the point production starts.

Suppliers refresh their colour ranges from time to time. If you are after a colour you cannot see, email sewingstash@hotmail.com and we will check what is currently in stock.

Custom orders cannot be returned unless they are faulty, because they are made to your specification. Orders can be cancelled before production starts. If anything is wrong with an order when it arrives, contact us within 14 days and we will put it right.

Yes, up until production starts. Designs are confirmed with you by email first. If you change your design after items have already been embroidered, the items already stitched would need to be paid for again.

A clear image is what matters most. Vector files (SVG, AI, EPS, PDF) are ideal, and a sharp PNG or JPEG works well. Photos for pet portraits should be well lit and in focus on the face.

We are in Northampton. Collection is free by arrangement, and UK delivery is free on orders over £100. Smaller orders are posted at cost.